Doc's Appliance Service
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About Doc's Appliance Service
Doc's Appliance Service serves Utica and the broader Macomb County area with appliance repair, holding a 4.2-star rating across 512 reviews. The company operates Monday through Friday from 8 AM to 5 PM, handling common household appliances including dishwashers, dryers, washers, and refrigerators. Reviewers in the Utica and surrounding Oakland County communities note the company dispatches technicians to residential homes for both scheduled appointments and urgent repair needs.
The company differentiates itself through individual technician expertise rather than brand partnerships or specialized certifications. Multiple reviewers specifically name technicians who demonstrated thorough diagnostic approaches, explaining repair options clearly before proceeding. One reviewer noted a technician declined to recommend an expensive replacement when a more cost-effective solution existed, advising the homeowner on practical alternatives. The service model appears focused on diagnostic transparency and allowing homeowners to make informed repair decisions.
Customer stories from reviewers highlight specific positive experiences with named technicians. A reviewer described technician James as knowledgeable and honest when diagnosing a dishwasher issue, explaining the problem clearly and presenting reasonable options without surprise fees. Another reviewer praised technician Ralph for arriving on time, being courteous, addressing the problem quickly, and charging a fair price. These individual experiences form the bulk of the company's positive review profile, with satisfied customers noting they would use Doc's Appliance Service again for future repair needs.
What Customers Say
Of 512 reviews, positive feedback consistently mentions specific technicians by name, with James and Ralph receiving repeated praise for diagnostic clarity, courteous service, and fair pricing. Negative reviews focus on pricing transparency and service outcomes, with two reviewers noting dissatisfaction with initial diagnostic charges and one describing an incomplete repair.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Dishwasher Repair
Diagnosing and fixing common dishwasher problems including drainage issues, heating element failures, and pump malfunctions.
Dryer Repair
Addressing dryer issues such as heating failures, drum malfunctions, and ventilation problems.
Washing Machine Repair
Service for front-load and top-load washers including bearing replacements, drainage repairs, and electronic diagnostics.
Refrigerator Repair
Cooling system repairs, compressor issues, and refrigerator appliance diagnostics.
Appliance Diagnostic Services
Identifying appliance problems with clear explanation of repair options and cost estimates.