Carr Supply - Waterford

Carr Supply - Waterford operates as a heating equipment wholesale supplier in Waterford Township, Michigan, serving contractors and trades professionals across the metro Detroit region. The location holds a 4.7-star rating drawn from 32 customer reviews, reflecting consistent satisfaction among the contractors and delivery drivers who frequent the facility. Business hours run Monday through Friday from 7:30 AM to 5 PM, with Saturday and Sunday closed. The supplier functions as a trade-only distribution point, meaning residential homeowners typically access its inventory through their hired HVAC contractors rather than through direct purchasing.

What distinguishes Carr Supply from standard supply houses is its commitment to contractor convenience and emergency responsiveness. The facility features a expansive parking lot designed specifically for semi trucks and trailers to maneuver, eliminating the need for contractors to navigate tight loading docks. A dedicated team unloads delivery trucks rapidly, with one reviewer noting they work faster than facilities equipped with dock plates. The location maintains a broad inventory of HVAC components, enabling same-day problem-solving for contractors facing unexpected equipment failures on job sites.

Customer testimonials highlight specific scenarios where Carr Supply team members went beyond typical supply house service. When one homeowner's Amazon-ordered AC capacitor was delayed during a 90-degree stretch, a staff member sold them a replacement less than an hour before closing time, preventing a nightmarish situation for a family with children and pets. Reviewers consistently praise a staff member named Eric, with one contractor describing him as providing the best customer service of any supply house in metro Detroit. The team maintains a reputation for getting contractors in and out efficiently while ensuring they find exactly what they needed for each job.