Artic Ice Systems & Refrigeration

Artic Ice Systems & Refrigeration supplies and maintains ice machines for commercial venues across Big Lake and the greater Minneapolis-St Paul metro area. The company has operated since 1983, serving restaurants, hotels, hospitals, and food service establishments with a focus on ice maker sales, leasing, and ongoing service contracts. With a 2.7-star rating drawn from seven client reviews, the contractor offers weekday service hours from 8 AM to 5 PM and handles all major ice machine brands and walk-in cooling units.

What distinguishes this contractor is its lease-first business model, which eliminates large capital outlays for clients by bundling equipment, installation, repairs, and routine maintenance into monthly payments. The website emphasizes factory-trained technicians who perform cleanings, sanitizations, and repairs to prevent bacterial growth in ice bins and water lines. This preventive approach targets commercial kitchens where ice quality directly impacts food safety standards.

Reviewer accounts reveal mixed but specific service experiences. One Minneapolis event center client reports three years of reliable ice machine servicing with no complaints, while a second client leases two machines and describes consistent maintenance and professional callbacks. However, two separate reviewers describe confrontational phone interactions and one reviewer recounts a technician leaving a job site without notification after attempting a repair. These contrasting accounts suggest service quality may vary by assigned technician and job type.