1st Choice Heating, Air & Refrigeration

1st Choice Heating, Air & Refrigeration operates as an air conditioning contractor serving Joplin, Missouri and surrounding communities. With 742 customer reviews averaging 4.7 stars, the company has established a significant local presence in residential heating and cooling services. The business maintains consistent weekend availability, operating seven days a week from 8 AM to 8 PM. Multiple reviewers specifically mention the company's responsiveness, noting they arrived same-day when called late evening and worked around challenging part procurement for older systems.

Customers repeatedly highlight two technicians: Jonathan and James. Jacob Snyder's review describes Jonathan performing a thorough cleaning, replacing and upgrading several components, then walking the homeowner through specific recommendations to extend system lifespan. Another reviewer, Marie Daniel, recounts Jonathan's compassionate response when she experienced a seizure during a service call, he assisted her to the couch before completing his work. James receives consistent praise for installations, including a wall unit setup where the reviewer notes he returned to verify everything functioned properly and confirmed customer satisfaction. The negative review present in the dataset references billing complications involving another company and incomplete work, with the reviewer noting unanswered return calls.