1st Priority Heating & Cooling and Construction

Founded in 2019, 1st Priority Heating & Cooling and Construction is a family-owned HVAC contractor serving Clay, Jackson, and Johnson Counties in Kansas City, Missouri. Co-owner Tim Arnold brings over 20 years of field experience and holds a Master Mechanical License along with an HVAC degree, while co-owner Jill Arnold manages financial operations. The company has completed more than 1,300 installations and maintains an exceptional 4.9-star rating across 203 reviews, reflecting consistent customer satisfaction throughout the metro area.

What distinguishes this contractor is their commitment to transparent pricing and flexible payment solutions. Through a partnership with Synchrony, homeowners can access financing with the "Comfort Now. Pay Over Time" program, making unexpected HVAC repairs more manageable for budget-conscious customers. The company also maintains an A++ rating with the Better Business Bureau, demonstrating accountability and ethical business practices. Their service menu covers the full spectrum from emergency repairs to energy efficiency upgrades, all performed by technicians who explain diagnostics in accessible terms before proceeding with work.

Reviewers repeatedly single out technician Tim by name for his punctuality and diagnostic skill. One customer reported Tim arrived at 8:15 AM for an 8:00-10:00 AM window, providing detailed explanations of all proposed services. Another reviewer described Tim diagnosing and repairing their furnace in under 20 minutes, having the necessary part already stocked. A third customer noted Tim responded within a few hours when their AC failed over a weekend, solving a problem their warranty service had failed to address for days.