Johnstone Supply

Johnstone Supply location 28 operates in Kansas City, Missouri as a heating equipment supplier serving the metro area and surrounding communities. With a rating of 4.1 stars from 55 customer reviews, the location offers contractors and certified professionals access to commercial and residential HVAC equipment along with replacement components. The store maintains standard weekday hours from 8 AM to 5 PM with Saturday availability until noon, closed on Sundays.

This supplier maintains an extensive inventory organized across multiple categories including mini-split systems, manufactured housing equipment, and specialty items like geothermal units and evaporative coolers. Their parts division covers the full spectrum from air conditioning and refrigeration components to OEM parts including blowers, coils, compressors, and thermostats. The Kansas City location stocks field-installed accessories and variable capacity systems targeting both residential and commercial applications.

Customer feedback reveals inconsistent experiences. One reviewer with HVAC certification reported being hung up on when attempting to purchase without a business account, while another described a 30-minute drive only to learn the store requires an account for purchase despite prior phone confirmation. A third customer documented three weeks of unresolved refund requests after canceling a back-ordered motor. These accounts suggest potential gaps in account verification communication and customer service follow-through.