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Claim This BusinessAbout The HVAC Guys
The HVAC Guys operates from Kansas City, Missouri, earning a 4.9-star rating across 105 reviews. Several customers specifically call out technician Marc by name for his communication, promptness, and diagnostic skill. The company handles residential replacements and repairs, with reviewers mentioning installations of complete AC and furnace systems as well as heat pumps. While the business website is currently inaccessible, the volume of positive feedback indicates an established local operation.
The majority of reviewer praise centers on two areas: technical expertise during challenging repairs and genuine customer care. Multiple customers note receiving same-day service during urgent situations, including summer heat waves and equipment failures. The reviews specifically mention geothermal heat pump experience and cash discount options for installations. Several long-term customers return for service or recommend the company to others, suggesting reliability once a system is in place.
Donna Mattoon describes Marc diagnosing a motor assembly failure, ordering the part, and maintaining communication throughout the repair process. Jera needed an emergency geothermal pump replacement during peak summer heat and credits Marc with squeezing them into a busy schedule as soon as the part arrived. Csilla Fisher, who manages rental properties, specifically praises the company's scheduling, invoicing professionalism, and ongoing responsiveness across multiple service calls.
What Customers Say
Of 105 reviews, roughly 90 percent award 5 stars, with customers consistently naming technician Marc for his diagnostic clarity and follow-through. Negative reviews center on post-installation service difficulty, specifically calling out challenges reaching the company for routine maintenance calls. Emergency same-day availability during extreme heat appears as a recurring theme across positive feedback.
Services
AC and Furnace Installation
Full replacement of central air conditioning systems and gas furnaces, including combo units. One review mentions a cash discount option.
Heat Pump Replacement
Installation and replacement of heat pump systems. Reviews note the technician handles rebate paperwork during the process.
Geothermal Heat Pump Service
Specialty repair and emergency service for geothermal systems, including pump replacements.
Emergency Repair
Same-day service for equipment failures causing loss of heating or cooling, particularly during extreme weather.
Motor and Component Replacement
Diagnosis and replacement of failed parts such as motor assemblies. Reviews highlight clear communication during parts ordering.
System Diagnostics
Technical assessment of HVAC system issues, with specific praise for diagnostic clarity and problem explanation.