Hale's Heating & Cooling

Hale's Heating & Cooling serves residential and light commercial clients in Liberty, Missouri, and surrounding communities. The company maintains a 4.9-star average across 974 customer reviews, demonstrating consistent service quality in a competitive market. Operating hours run Monday through Friday from 8 AM to 4:30 PM, the team provides scheduled maintenance, diagnostic visits, and equipment installations. Reviewers specifically mention Carrier equipment purchases and heat pump services, indicating product familiarity with major HVAC brands.

This contractor employs multiple named technicians whom reviewers have contacted directly. Josh appears across several positive reviews, addressing heat pump defrost cycling problems, explaining system behavior to homeowners, and providing straightforward diagnostic explanations. Drew received recognition for furnace repair work, with one reviewer noting professional demeanor and willingness to explain repair options. Chris was mentioned alongside Josh as part of a team handling heat pump adjustments, with a reviewer specifying the defrost cycle was reprogrammed from its original interval to resolve ongoing functionality issues.

Customer experiences range across the full rating spectrum. Brett Cline purchased a new Carrier furnace through what they described as a straightforward process, praising installer friendliness. Ron Kochanowicz experienced a heat pump that was not defrosting properly, with the after-market board requiring adjustment to the defrost timing cycle. Luca Gobbini reported wiring errors on a new furnace installation, though the manager corrected the mistake upon contact. One 1-star review from October 2025 describes a serious incident involving an employee driving aggressively.