Hometown Heroes Heating, Cooling, & Plumbing
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About Hometown Heroes Heating, Cooling, & Plumbing
Hometown Heroes Heating, Cooling, & Plumbing maintains a 4.9-star rating across 1,593 verified reviews while serving Raytown and the greater Kansas City metro area, including Lee's Summit. The locally owned company has accumulated over 7,000 satisfied customers since 2021 and offers around-the-clock emergency response alongside standard weekday appointments from 8 AM to 5 PM. Their service catalog spans three primary trade areas: cooling system repair and installation, heating solutions including furnaces and heat pumps, and comprehensive plumbing services ranging from drain clearing to water heater installation.
What distinguishes this contractor from regional competitors is their inventory of manufacturer partnerships with American Standard for cooling equipment and Bradford White for water heating systems, both recognized names in residential climate control. Their same-day installation capability averages within 24 hours of agreement, positioning them among the faster turnaround providers in theKCarea for replacement units. The company additionally offers indoor air quality services such as Aeroseal duct sealing and attic insulation, addressing efficiency concerns that extend beyond basic equipment failures. This multi-trade model lets homeowners coordinate heating, cooling, and plumbing work through a single scheduling contact rather than managing separate contractor relationships.
Reviewer accounts consistently highlight technician Caleb for same-day system replacements during temperature crises, with one customer noting a frozen-house situation resolved through new heating system installation completed the same day of diagnosis. Another reviewer cited the team including Steve, Caleb, and Justice for solving complex problems in an older home over multiple service calls, praising their fair pricing and communication clarity. While positive feedback emphasizes responsiveness and clean work practices, critical reviews identify areas for improvement in installation quality oversight and thermostat configuration procedures.
What Customers Say
Four reviewers specifically mention named technicians Caleb, Steve, or Justice performing service, while negative feedback centers on installation quality and thermostat configuration errors rather than pricing concerns found in positive reviews.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Repair & Replacement
Air conditioner repairs and new installations servicing every make and model, with 24-hour average turnaround for replacements.
Heating System Service
Furnace and heat pump repairs, replacements, and tune-ups covering boilers and mini-split configurations.
Water Heater Services
Repair, replacement, flush and tune-up for tank and tankless units from Bradford White, plus free estimates.
Drain & Pipe Repair
Drain clearing, pipe repairs, leak detection, and whole-home repiping for residential properties.
Indoor Air Quality
Aeroseal duct sealing, attic insulation, duct cleaning, and air quality solutions addressing efficiency and health.
Sewer Line Services
Sewer line repair and replacement operations handling significant plumbing infrastructure issues.
Emergency Service
24/7 emergency availability for HVAC and plumbing crises requiring immediate professional response.