Charles D Jones Co
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About Charles D Jones Co
Charles D Jones Co operates as a wholesale HVAC equipment supplier serving Riverside, Missouri, and the broader Kansas-Missouri region. The business maintains a 4.3-star rating from 68 customer reviews, reflecting mixed but notably vocal feedback from its client base. With operating hours stretching from 7 AM to 4:30 PM Monday through Friday, the company functions as a distributor rather than an end-consumer service provider, supplying parts, equipment, and training programs to contractors, technicians, and businesses within the heating and cooling industry.
The company distinguishes itself through an extensive product catalog exceeding 10,000 line items across industrial, commercial, and residential HVAC applications. Their stated commitment to customer service frames their wholesale model as built on longstanding trade relationships rather than transactional retail interactions. Beyond product distribution, Charles D Jones Co offers structured training programs designed to educate customers and provide hands-on experience, a value-add that positions them as a resource for professional development within the trades they serve.
Customer feedback reveals particular staff members who have earned recognition: reviewers name Trisha Wolf at the counter, Nate for parts expertise, and Patrick Hilton for consistent helpfulness. One reviewer describes arriving a day early and experiencing extended wait times for unloading, while another notes frustration over facility policies regarding delivery driver access. Positive experiences emphasize knowledgeable counter staff who assist with sourcing specific parts, though the mixed review pattern suggests service quality may vary depending on timing and individual interactions.
What Customers Say
Three of eight reviewers award perfect scores, with satisfied customers specifically praising counter staff members by name. The remaining five reviews split between neutral three-star accounts and one-star complaints related to customer classification policies and perceived rude treatment. Positive feedback centers on product knowledge and assistance finding specific parts, while negative feedback focuses on business practice concerns.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–4:30 PM |
| Tuesday | 7 AM–4:30 PM |
| Wednesday | 7 AM–4:30 PM |
| Thursday | 7 AM–4:30 PM |
| FridayToday | 7 AM–4:30 PM |
| Saturday | Closed |
Services
Wholesale HVAC Equipment Distribution
Supplying heating and cooling equipment to licensed contractors and commercial accounts across Missouri and Kansas.
Parts and Accessories Catalog
More than 10,000 HVAC line items including components, controls, and replacement parts for various systems.
Commercial and Industrial HVAC Supply
Equipment and components designed for industrial facilities and large-scale commercial applications.
Residential HVAC Products
Distribution of heating and cooling equipment and parts suitable for residential install and service work.
Contractor Training Programs
Educational courses providing hands-on experience for industry professionals seeking skill development.
Credit Accounts for Trade Professionals
Open invoice accounts available to qualified contractors and businesses for ongoing supply relationships.
Online Ordering Platform
Digital ordering system allowing registered contractors to place orders and manage accounts electronically.