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About Quality Appliance Repair
Quality Appliance Repair serves Springfield, Missouri as a specialized appliance repair service holding a 4.5-star average across 55 customer reviews. The business focuses on residential major home appliances, providing diagnostic and repair services throughout the Springfield metro area. Reviewers consistently describe the team as professional, knowledgeable, and transparent about both problems and pricing before proceeding with any work.
Mark, described by multiple reviewers as the primary technician, demonstrates uncommon thoroughness in every service call. Several customers note he arrives with necessary parts already in his vehicle, completing repairs in a single visit rather than scheduling follow-ups. Reviewers specifically mention receiving upfront cost breakdowns including parts and labor, with no surprise charges after the work begins. This transparency around pricing and repair scope appears as a distinguishing trait across the review history.
Kevin Huff described Mark arriving nearly exactly at the estimated time after calling ahead that morning. The technician diagnosed the dryer issue within minutes, performed additional preventive maintenance without pushing for extra service calls, and completed the full repair including vacuuming internal components. Jennifer M noted Mark kept her 18-year-old dryer operational through multiple repairs, describing him as honest about when replacement might make more financial sense than continued fixes. These scenarios illustrate the practical differentiator: a technician who explains options rather than automatically recommending the most expensive path.
What Customers Say
Fifty-five reviewers award an average 4.5 stars, with every review mentioning professional conduct. Multiple customers specifically praise upfront pricing disclosure and parts transparency, distinguishing this service from contractors who present unexpected costs after beginning work.
Services
Dryer Repair & Maintenance
Diagnostic services and repairs for gas and electric dryers, including component replacement and internal cleaning.
Washer Repair & Maintenance
Washing machine diagnostics, pump repairs, belt replacement, and mechanical fixes for all major brands.
Same-Day or Next-Day Service
Flexible scheduling with call-ahead arrival notification and time estimates, as noted by multiple reviewers.
Parts Inventory on Site
Mark carries common parts in his vehicle, enabling single-visit repairs rather than ordering components and scheduling follow-ups.
Transparent Cost Estimates
Upfront pricing breakdown including labor and parts before work begins, with no surprise charges after completion.