Arco Distributing and Heating & Cooling

Arco Distributing and Heating and Cooling serves residential clients in St Charles, Missouri, earning a 4.7 star average across 407 customer reviews. The company maintains standard weekday service hours, closing on Saturdays and Sundays. Reviewers frequently note the team's punctuality and willingness to answer questions about equipment and repairs, describing interactions where technicians explained options without pressure.

Customer reviews highlight specific positive experiences with the company's repair and installation teams. One reviewer describes a technician named Martin arriving on time, completing work efficiently while not rushing through the job, and taking added time to answer questions. Another review mentions a fast replacement process where estimators and installers arrived within hours of an initial request. Negative feedback centers on service availability during extreme weather conditions, with one customer noting difficulty securing a visit during record cold temperatures despite prior approval from a technician.

Several reviewers specifically name team members who handled their work. Janet Kemper's review describes Dave Towery and Chris replacing a cracked heat exchanger in challenging cold conditions, with Dave returning multiple times to ensure proper operation. Tina N's review mentions Sarah conducting an estimate and Nick and Kaden performing the installation, noting the rapid turnaround for a manufactured home unit.