First Choice Heating, Cooling & Plumbing

First Choice Heating, Cooling & Plumbing anchors its operations in Troy, Missouri, maintaining a 4.9-star average across 513 customer reviews. This multidisciplinary contractor handles plumbing, heating, cooling, and water heater work, operating Monday through Friday from 8 AM to 5 PM. The company responds to service requests throughout the greater Troy metro area, with recent customers reporting same-day arrivals for urgent issues including failed water heaters and backed-up drainage. The high volume of five-star ratings reflects consistent performance across both routine maintenance calls and emergency situations, with reviewers noting the team respects client properties by leaving work areas clean.

The contractor works extensively with home warranty providers, navigating the paperwork and coordination required by third-party warranty administrators. Multiple reviewers specifically mention successful claims through American Home Shield, with the company arriving within one day of service requests despite warranty companies sometimes deprioritizing claims. This warranty compatibility represents a practical benefit for homeowners carrying protection plans, as the company handles the adjustment process rather than passing administrative complexity to the customer.

Reviewers consistently identify specific technicians who resolved their issues, including Timothy who diagnosed and repaired a plumbing problem within an hour, Tyler who managed multiple repairs with a positive attitude, and John who provided quick response times with thorough service explanations. Vickie Davis described her hot water heater replacement completing in just over an hour with no workspace mess left behind. Shannan Johnson noted affordable rates and received a referral for duct cleaning services. These documented customer scenarios demonstrate the contractor's ability to handle both straightforward repairs and multi-trade coordination.