1st Choice Service Group Heating & Air

1st Choice Service Group Heating & Air has built a steady presence in the Asheville heating and cooling market, earning a 4.8-star average across 124 client reviews. The company operates from a local office serving Buncombe County and surrounding communities including Arden, Fletcher, and Black Mountain, providing residential HVAC repair, installation, and annual maintenance contracts to homeowners throughout the region. Staffed by licensed technicians and coordinated by office personnel including Elizabeth and Julie, the contractor handles systems ranging from standard splitAC units to gas-fired heating equipment, with availability Monday through Friday from 8:30 AM to 5:00 PM.

What distinguishes this contractor from neighboring options lies in their approach to warranty work and ongoing client relationships. Reviewers specifically mention the team identifying that a troubled unit remained under manufacturer warranty, then coordinating warranty claim resolution without additional charge to the homeowner. Multiple clients maintain annual servicing contracts with the company, noting that technicians arrive on schedule, explain system operations in understandable terms, and leave workspaces clean. The company also accommodates homeowner schedules by completing work during vacant hours, a practical feature for residents who work standard business hours.

Technician Tony appears repeatedly in client feedback for same-day response and systematic problem-solving on gas heating and cooling systems. One reviewer describes Tony arriving for a spring inspection and cleaning, then returning for followup winter heater service. Technician Daniel receives separate recognition for thoroughness and careful workspace protocols, with one client noting Daniel removes shoes before entering the home. A third client required warranty coverage verification and describes the company returning multiple times to resolve issues until the system operated correctly.