T-W and Company Heat and AC

T-W and Company Heat and AC operates in Asheville and the broader Buncombe County region, providing residential heating and cooling services across Western North Carolina. The owner-operator Dan manages the day-to-day operations and maintains direct customer contact. The company maintains a 3.0-star rating compiled from six verified client reviews, with feedback spanning from highly satisfied customers to those reporting significant service concerns. Homeowners can reach the office directly at (828) 273-0953 for estimates and service inquiries.

This contractor specializes in Bosch heat pump installations and has completed multiple full system replacements in recent years. The work includes recommendations for complete system upgrades such as pairing a new heat pump with furnace replacement for optimal efficiency. Customer feedback indicates the company provides competitive quotes and completes standard installations within a single workday. However, the business does not appear to maintain formal evening or weekend hours, and after-hours emergency response cannot be guaranteed based on available information.

Named technician Dan appears throughout client feedback as the primary point of contact and service provider. One customer documented a same-day system replacement during extreme summer heat, with installation completed in 6-7 hours and the system noted for quiet operation. However, another review describes a significantly different experience: an elderly couple returned home to a non-functioning thermostat on a 20-degree evening and reported that Dan terminated the call when contacted for immediate assistance. These contrasting scenarios illustrate the variability in service response that prospective clients may encounter.