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Claim This BusinessAbout Cary Air Conditioning & Heating, LLC
Cary Air Conditioning & Heating, LLC operates as a residential HVAC contractor serving Cary, North Carolina, and surrounding communities. The business holds a 4.0-star rating across four published customer reviews, reflecting a mixed track record that homeowners should weigh carefully when comparing local service providers. While the company has maintained its LLC status in the Cary area, specific details regarding years in operation, state licensing numbers, or manufacturer certifications are not publicly available through current channels. Prospective clients may wish to verify contractor credentials directly before scheduling service appointments.
The available customer feedback presents a divided picture of this contractor's service quality. Positive reviews highlight professionalism, responsive communication, and cost-saving solutions, with one reviewer specifically noting the business helped save money on a repair or replacement. However, a significant negative review documents serious concerns about appointment scheduling, with the customer reporting that their Tuesday appointment was repeatedly pushed back with vague Friday timelines, culminating in an unprofessional telephone exchange where the contractor reportedly raised their voice and terminated the call. This contrasting feedback suggests potential inconsistency in customer service delivery that may warrant direct inquiry before engaging the company's services.
Specific customer scenarios from reviews include a heat-related emergency scenario referenced by name, though the review text does not specify exact resolution details. A reviewer identified as Jay Barr praised the company for excellent service and financial savings, while Ashley's review specifically called out professional conduct and quality craftsmanship as strengths. The negative experience documented by Kellie Newman serves as a cautionary example of communication failures that at least one customer experienced when scheduling conflicted with urgent cooling needs.
What Customers Say
2 of 3 reviewers awarded 5-star ratings praising professional responsiveness and cost savings, while 1 reviewer reported severe scheduling conflicts and unprofessional conduct during a postponed appointment. The polarized feedback suggests inconsistent customer service experiences depending on timing and technician assignment.
Services
AC Repair & Maintenance
Diagnostic services, component repair, and preventive maintenance for residential cooling systems experiencing performance issues or breakdowns.
Heating System Service
Furnace and heat pump repair and maintenance to restore heating functionality during colder months in the Cary area.
HVAC Installation
New system installation for replacement units, with one reviewer noting the company helped reduce overall HVAC costs.
Emergency HVAC Repair
Urgent service for system failures, though response times may vary based on current workload and scheduling availability.
System Diagnostics
Professional assessment of HVAC problems to identify repair needs, with positive reviews noting accurate diagnosis.