Crosstown at Chapel Hill
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About Crosstown at Chapel Hill
Crosstown at Chapel Hill operates as an apartment rental community in Chapel Hill, North Carolina, serving residents seeking proximity to the University of North Carolina campus. The property currently holds a 4.0-star rating derived from 372 tenant reviews, placing it within the average range for multifamily housing in the Research Triangle area. The community offers one-, two-, and three-bedroom units targeting students, young professionals, and families connected to UNC-Chapel Hill. Prospective renters can reach the leasing office at (855) 467-9420 during standard weekday hours or weekend afternoon windows.
This property distinguishes itself through its location adjacent to the UNC campus bus line and its emphasis on outdoor community spaces. The website promotes a current move-in incentive of up to 1.5 months base rent free for leases signed before August 31 with 12+ month terms. Residents have access to dual swimming pools, a fire pit lounge, tennis courts, and pkg around the grounds. The apartment interiors feature hardwood-style flooring surfaces and in-unit high-speed internet infrastructure, addressing practical concerns for students and remote workers. Brookfield Properties manages the community, providing corporate-level operational systems.
Tenant feedback reveals a notable divide in service experience. Positive reviews frequently recognize maintenance technicians Eric, DJ, and John for responsive, professional repairs completed with attention to detail. Several reviewers describe these team members arriving promptly and communicating clearly throughout service calls. However, other reviews document significant frustrations including delayed move-in coordination, prolonged maintenance wait times extending to three months, and unresolved cleanliness issues in common areas such as stairwells. One reviewer documented a six-month delay receiving mailbox access after multiple requests. The disparity suggests service quality may depend on specific team members and timing within the leasing cycle.
What Customers Say
372 reviews produce a 4.0-star average with mixed signals: maintenance technicians Eric, DJ, and John earn consistent praise for same-day response and quality work, while negative reviews cite administrative delays and unresolved common-area cleanliness. The highest-rated reviews focus on specific technicians rather than the overall property management.
Working Hours
| Sunday | 11 AM–5 PM |
| MondayToday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 10 AM–5 PM |
Services
Apartment Leasing
Standard 12+ month residential leases for one-, two-, and three-bedroom units with variable floor plans.
Move-In Coordination
Scheduled move-in dates with property readiness verification, though reviews indicate occasional delays.
Unit Maintenance Repair
In-unit repairs covering plumbing, electrical, HVAC, and appliance issues handled by on-site technicians.
Common Area Upkeep
Landscaping, pool maintenance, trash removal, and parking area maintenance for community spaces.
Pest Control Service
Monthly pest control applied to units with a $15 monthly fee per some reviewer accounts.
Lease Renewal Processing
Annual lease renewal with potential incentives for long-term residents, though specific programs vary.
Community Amenity Access
Resident access to pools, fitness areas, fire pit lounge, and outdoor recreational spaces.