B & H Heating and Air Conditioning, Inc.

B & H Heating and Air Conditioning, Inc. has served High Point and the surrounding Piedmont Triad region for multiple decades, building a reputation grounded in honest diagnostics and reliable workmanship. The company holds proper licensing for residential HVAC work in North Carolina and currently maintains a 4.7-star rating from 34 verified customer reviews. Technicians at B & H handle everything from routine seasonal maintenance to complex system replacements, with the company serving homeowners in High Point, Thomasville, and nearby Winston-Salem neighborhoods. The office operates Monday through Friday from 8 AM to 4:30 PM, and the team prioritizes accommodating clients who need urgent service.

What distinguishes B & H from neighboring contractors is the direct feedback loop between technicians and homeowners. Multiple reviewers specifically mention that service technicians explained repair processes in detail before proceeding with work, and that the office communicated transparently about parts acquisition timelines and final costs. The company installs heat pump systems, a particularly relevant technology for High Point's variable climate where summer humidity and winter dips both demand reliable heating and cooling equipment. Long-term customers note that B & H has maintained the same standard of care across years of repeat business, suggesting consistent technician training and stable company leadership.

Customer stories from recent reviews illustrate what the experience actually feels like. Alisa Watlington described being squeezed in same-day when her system failed during a cold spell, with technicians discovering a melted electrical box that required parts sourcing across two days before completing repairs. Jason Ziegenhein specifically named technician Dakota Gentile, who resolved wiring issues on two newly installed heat pump systems. Both reviewers emphasize the technician's willingness to explain what they were doing and why, with Mark Norcross noting that this communication style has remained consistent across his multi-year relationship with the company.