Electricities

Electricities is a mid-sized electric utility cooperative headquartered in Huntersville, North Carolina, delivering power to residential and commercial customers across the greater Lake Norman region. Based on 120 recorded customer reviews, the company maintains a 1.5-star average rating, placing it among the lowest-performing utilities in the state. Operating hours span Monday through Friday from 8 AM to 4:30 PM, with weekend service unavailable. The cooperative serves portions of Mecklenburg and surrounding counties, functioning as a regulated utility provider rather than a competitive retail energy supplier.

The utility operates with systems that appear significantly outdated compared to regional competitors. Customer reviews consistently highlight the absence of online account management, requiring written applications and in-person visits for basic service setup. A mandatory $150 deposit applies to new accounts, and the company does not offer autopay enrollment. Billing occurs via mailed statements, though multiple reviewers report extended gaps between service periods and unexpected large balances arriving without prior notification. These operational constraints distinguish Electricities from modernized utilities offering digital portals and flexible payment options.

Reviewer experiences reveal persistent service challenges. Jordan Mckeithan documented a three-month billing silence followed by a sudden $700+ charge with zero proactive communication. Shahawna Jones described being penalized $50 for paying before a scheduled disconnection, a practice she submitted to the state utilities commission for regulatory review. Multiple reviewers noted confrontational interactions with front-line staff and expressed difficulty reaching supervisory escalation.