Blackburn Carter Heating & Air Conditioning
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About Blackburn Carter Heating & Air Conditioning
Blackburn Carter Heating & Air Conditioning operates as an air conditioning contractor serving Kernersville, North Carolina. Based on 18 customer reviews, the business maintains a 3.9-star average rating. The company maintains standard weekday hours from 9 AM to 4:30 PM, closed on weekends. Customers specifically praised the team's ability to handle uncommon AC systems that other contractors declined to service, noting one technician diagnosed a complex issue within the same day after multiple competitors failed to return initial inquiries.
Reviewers consistently highlight the company's responsiveness and thoroughness. A mention of maintenance agreements suggests recurring service options for existing clients. Customer feedback references specific technician interactions, with names like Steve, Dana, Megan, and Joey appearing in detailed accounts of service calls. The company has performed replacements for both residential homes and condo properties, indicating experience across different housing types.
Customer narratives provide insight into service scenarios. One reviewer described technicians going beyond standard repairs by performing comprehensive evaluations and cleaning to ensure optimal system performance after addressing the primary issue. Another detailed how a team member took time to explain equipment operation to an elderly homeowner, walking through the diagnosis and repair process. These accounts represent the type of direct customer interaction that influences service recommendations in the Kernersville area.
What Customers Say
Three of four detailed reviews mention specific positive outcomes: same-day fixes, warranty repairs, and systems other companies refused to service. Positive reviews cite diagnostic skill and thoroughness while negative reviews focus on pricing and discount policies.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–4:30 PM |
| Tuesday | 9 AM–4:30 PM |
| WednesdayToday | 9 AM–4:30 PM |
| Thursday | 9 AM–4:30 PM |
| Friday | 9 AM–4:30 PM |
| Saturday | Closed |
Services
AC Repair & Diagnostics
Identifies issues on uncommon systems other contractors decline, with same-day diagnosis capabilities.
System Replacement
Full unit replacement for homes and condos, with multiple replacement projects documented in reviews.
Preventive Maintenance
Annual tune-up agreements available, with documented renewal options for existing customers.
Heat Pump Service
Warranty-covered repairs for Trane and other major heat pump brands.
Indoor Air Quality Assessment
Evaluates system performance post-repair, with thorough cleaning and optimization included.