Tom's Appliance Air & Heating Etc.

Tom's Appliance Air & Heating Etc. holds a 4.0-star average across 8 customer reviews in Lumberton, North Carolina. This heating contractor serves residential clients throughout the Lumberton metro area, addressing common system failures that trigger service calls. The business operates Monday through Saturday from 9 AM to 6 PM, with Sunday hours shortened to 9 AM through 4 PM for emergency requests.

Reviewers highlight several distinguishing strengths. Same-day emergency response appears repeatedly in feedback, with one client praising rapid arrival during a heat wave situation. Fair pricing receives consistent endorsement, with multiple five-star reviewers emphasizing transparent cost explanations before work begins. The technician William earns commendation for professional conduct, taking time to explain discovered issues and providing quotes in advance of repairs.

Two detailed customer scenarios illustrate service delivery. A reviewer whose family has used this company across four properties describes William arriving at rental homes, diagnosing problems clearly, and completing work without pushing unnecessary upgrades. Another client recounts an emergency service call where the technician resolved the issue from start to finish with no callback needed.