Lennox Stores (Parts Plus)

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About Lennox Stores (Parts Plus)
Lennox Stores (Parts Plus) operates as a Lennox-authorized parts and systems supplier in Morrisville, North Carolina, serving contractors and homeowners across the greater Research Triangle region. The business holds a 4-star rating compiled from 20 customer reviews, with operating hours from 7:30 AM to 4:30 PM on weekdays and closed on weekends. As a Parts Plus location, the store provides access to genuine Lennox replacement components, system diagnostics, and warranty fulfillment for both residential and light commercial heating and cooling equipment.
This location distinguishes itself through direct access to Lennox factory warranties, enabling customers to claim replacement parts without navigating third-party distributors. TheMorrisville branch operates in coordination with a Raleigh sister location, and reviewers note competitive pricing compared to independent dealers. The store functions primarily as a contractor supply house, though walk-in retail customers seeking parts or system information are also welcome during regular business hours.
Customer reviews highlight specific staff members who delivered exceptional service during challenging situations. Clay Matthews describes receiving same-day assistance during extreme summer heat, with technician Patrick providing rapid resolution without placing the customer on a waitlist. Frank Alexander notes Sharon's role as area accounts manager assisting with dozens of account issues over time. Min Michael Li specifically mentions successful warranty claim handling with expedited parts delivery. These named interactions represent patterns across positive feedback pointing to personalized service as a distinguishing characteristic of this supplier.
What Customers Say
Five of eight reviewers award 5 stars, citing same-day service, warranty claim efficiency, and helpful staff members including Patrick and Sharon. Negative reviews focus on product-level concerns: pricing disputes with the Lennox brand and system durability issues rather than this specificlocation's service quality.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| Thursday | 7:30 AM–4:30 PM |
| Friday | 7:30 AM–4:30 PM |
| SaturdayToday | Closed |
Services
Lennox HVAC Systems
Complete residential and light commercial heating and cooling equipment sales including air conditioners, furnaces, and heat pumps.
OEM Replacement Parts
Genuine Lennox components for repairs, including coils, compressors, circuit boards, and smaller mechanical parts.
Warranty Claims Processing
In-house submission and tracking of Lennox factory warranty claims with direct-to-customer replacement parts fulfillment.
System Diagnostics Support
Technical guidance for contractors and knowledgeable staff capable of identifying correct parts for specific system models.
Account Management
Established contractor accounts managed by dedicated area managers with priority ordering and pricing structures.