Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as a Lennox-authorized parts and systems supplier in Morrisville, North Carolina, serving contractors and homeowners across the greater Research Triangle region. The business holds a 4-star rating compiled from 20 customer reviews, with operating hours from 7:30 AM to 4:30 PM on weekdays and closed on weekends. As a Parts Plus location, the store provides access to genuine Lennox replacement components, system diagnostics, and warranty fulfillment for both residential and light commercial heating and cooling equipment.

This location distinguishes itself through direct access to Lennox factory warranties, enabling customers to claim replacement parts without navigating third-party distributors. TheMorrisville branch operates in coordination with a Raleigh sister location, and reviewers note competitive pricing compared to independent dealers. The store functions primarily as a contractor supply house, though walk-in retail customers seeking parts or system information are also welcome during regular business hours.

Customer reviews highlight specific staff members who delivered exceptional service during challenging situations. Clay Matthews describes receiving same-day assistance during extreme summer heat, with technician Patrick providing rapid resolution without placing the customer on a waitlist. Frank Alexander notes Sharon's role as area accounts manager assisting with dozens of account issues over time. Min Michael Li specifically mentions successful warranty claim handling with expedited parts delivery. These named interactions represent patterns across positive feedback pointing to personalized service as a distinguishing characteristic of this supplier.