Dexter's Heating Air & Refrigeration
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About Dexter's Heating Air & Refrigeration
Dexter's Heating Air & Refrigeration operates as an air conditioning contractor in Pembroke, North Carolina. The business holds a 3.3-star average rating derived from three customer reviews, offering cooling services to residents within the local community. Without publicly available licensing documentation or documented years in operation, prospective clients should verify credentials directly during initial consultation. The contractor maintains a presence in the Pembroke area and accepts service calls from homeowners experiencing HVAC concerns.
Customer feedback highlights contrasting service experiences with this contractor. Ashley Dennis, a reviewer, described the team as reliable and punctual, noting their informative and approachable communication style during service appointments. Another client, KingcityNE, specifically mentioned technician Matt as a professional who explained each step of the work performed. However, Elijah Locklear reported significant dissatisfaction after a cooling system recharge that failed to resolve the underlying issue, with subsequent explanations regarding the heat exchanger that the reviewer found unconvincing.
The single negative review details a specific service sequence that left the customer skeptical. After paying for a refrigerant recharge that did not restore cooling function, the same contractor returned and suggested the heat exchanger was responsible, charging an additional fee for the visit. The reviewer subsequently contacted another service provider who identified disconnected electrical leads as the actual cause of the cooling failure. This contrast between customer experiences suggests variability in diagnostic accuracy and service outcomes.
What Customers Say
Three reviews yield a mixed sentiment profile: one five-star review praises technician Matt's communication, one four-star review notes reliability and timeliness, and one one-star review describes a problematic repair sequence resulting in customer distrust. Positive feedback consistently mentions communication quality while the negative review focuses on diagnostic accuracy and pricing.
Services
AC Repair
Diagnostic and repair services for cooling systems that are not functioning properly or failing to maintain desired temperatures.
Refrigerant Recharge
Recharging cooling systems with refrigerant when low levels are affecting cooling performance.
System Diagnostics
Identifying the root cause of cooling system failures through systematic inspection and testing procedures.
AC Maintenance
Routine maintenance services to keep cooling systems operating efficiently and prevent unexpected failures.
Heating Service
Services related to heating system operation, as suggested by the business name referencing both heating and air conditioning.