Matt's Refrigeration, Heat, & Air Conditioning

Matt's Refrigeration, Heat, & Air Conditioning operates in Pembroke, North Carolina as an air conditioning contractor. The business holds a 3.6-star rating compiled across 7 customer reviews. While the company maintains a phone line at (910) 521-9060, no public website or detailed service hour information was available at the time of this assessment. Potential customers in Pembroke and surrounding Robeson County areas seeking HVAC service should verify current availability and scheduling directly by calling the office.

The company operates without a public-facing website, limiting the ability to confirm specific brand partnerships, manufacturer certifications, or specialty service offerings. Without documented details on equipment brands, rebate programs, or workmanship guarantees, prospective clients are encouraged to request comprehensive service descriptions and pricing during initial phone contact. The absence of online service documentation means customers should prepare targeted questions about repair capabilities, maintenance agreements, and diagnostic processes when reaching out.

Customer reviews reveal mixed service experiences. Earl Locklear, a reviewer who has done business with Matt's for years, describes the team as dependable, reliable, and trustworthy, recommending the service for heating and AC needs. However, negative reviews detail significant communication failures: multiple customers reported promises of callbacks that never materialized and scheduled service visits that did not occur. In one instance, Vonda Lowery described waiting across a promised Friday appointment with no technician arrival or advance notice. After Matt's failed to respond, she contacted Brent Locklear, an independent HVAC professional who arrived within hours and resolved the issue. These contrasting accounts suggest service quality may vary depending on scheduling and technician availability.