ARS / Rescue Rooter

ARS/Rescue Rooter has kept Raleigh-Durham comfortable since 1975, operating as a full-service heating, cooling, and plumbing contractor with license numbers L.16701 and L.23731-04. The company maintains a 4.5-star rating across 6,644 reviews and staffs background-checked, drug-tested technicians available around the clock. Serving homeowners across Raleigh and the surrounding Durham metro area, the team handles everything from AC tune-ups to sewer line repairs, positioning itself as a one-call solution for residential climate control and plumbing emergencies.

What distinguishes ARS/Rescue Rooter from neighbors is a documented Exceptional Service Guarantee. This written satisfaction pledge commits technicians to continue working until the customer confirms resolution, a policy backed by upfront estimates and transparent communication before any repair begins. The company also partners with St. Jude Children's Research Hospital, directing community outreach efforts toward pediatric cancer research. Technicians arrive in marked vehicles, call ahead of their arrival window, and use shoe covers and drop cloths to protect homeowner floors, a practical detail that appears across multiple five-star reviews.

Reviewers highlight specific technicians by name, confirming the guarantee delivers in practice. Nini Lamb described Brian as prompt, polite, and knowledgeable during a November service call, noting he went straight to work with good manners. Ismail Arslan called Ali patient and methodical when installing a garage water heater, praising how the plumber walked through every step and left the workspace clean. Kevin Robb's interaction involved Alejandro, Ali, and Henry coordinating a tankless water heater installation, with all three answering questions about future servicing and maintenance. A January 2026 review from Ziya Gizlice cited misdiagnosis concerns, balanced by consistent praise for diagnostic skill across positive reviews.