D&L Parts Company

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About D&L Parts Company
D&L Parts Company supplies appliance replacement components to homeowners and professional technicians across Raleigh and the surrounding North Carolina communities. With a 4.6-star average compiled from 114 customer reviews, the store has built a steady reputation serving residents who need genuine OEM parts for washers, dryers, refrigerators, and ovens. Their retail location operates Monday through Friday from 7:30 AM to 5 PM, accommodating customers who stop in after work or during lunch breaks.
The business distinguishes itself through technology-forward conveniences that simplify parts sourcing. Their website features an interactive appliance model lookup tool that helps customers identify exact compatible replacements using manufacturer and model numbers. A barcode scanner option allows rapid ordering for those who have old parts and prefer not to manually enter product codes. Reviewers consistently note the broad product variety and ready access to General Electric components at prices competitive with online alternatives.
Specific team members earn recognition in customer narratives. Damien Jones earned praise from a Raleigh shopper who appreciated his attentive assistance. Another reviewer described frantic gratitude when the store rescued a Thanksgiving preparation by providing an oven heating element on short notice. A third account describes the team staying composed and helpful as a customer rushed in minutes before closing time.
What Customers Say
Four of eight detailed reviewers describe emergency or urgent situations, with positive experiences noting same-day part availability and patient assistance. Three reviewers cite Damien Jones, Tim, or general staffers by name in favorable contexts. Negative feedback focuses on return policies and isolated customer service encounters rather than product quality.
Working Hours
| SundayToday | Closed |
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | Closed |
Services
OEM Replacement Parts Retail
Genuine manufacturer components for Major appliance brands including GE, Whirlpool, and others typically stocked for immediate pickup.
Model Number Identification Assistance
Staff guidance helping customers locate correct parts using manufacturer model lookups, especially for aging appliances.
Online Ordering with In-Store Pickup
Website ordering system allowing customers to reserve parts online and collect during business hours without waiting.
Barcode Scanner Part Lookup
Digital tool scanning product barcodes to automatically surface matching replacement components.
Quick Counter Service
Expedited counter service for customers with part numbers who prefer rapid in-and-out transactions without full consultation.
Commercial Technician Accounts
Professional contractor distribution likely available given store focus on trades and bulk part requests noted in reviews.
Appliance Diagnostic Guidance
Knowledgeable staff capable of describing symptom-part relationships to help homeowners understand repair requirements.