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Claim This BusinessAbout GE Appliance Repair
GE Appliance Repair operates as an authorized service provider for General Electric appliances, serving homeowners throughout Raleigh and the surrounding Wake County region. With 16 customer reviews on record reflecting a 1.5-star average, this repair service has generated significant concern among local residents. The company maintains a dedicated phone line at (919) 827-4351 for scheduling appointments, though prospective clients should note that working hours are not currently posted publicly. The business specializes exclusively in GE-brand household appliances, including refrigerators, washers, and dryers, positioning itself as a factory-authorized repair outlet for the manufacturer's product line.
Given the available customer feedback, several distinctive patterns emerge regarding this service provider. Multiple reviewers document extended periods without functioning appliances, one household reported four weeks without a working refrigerator following cancellation-related delays. Another customer discovered a serious safety concern when a subsequent repair company identified improperly installed wiring positioned dangerously close to a heating element, resulting in an actual fire incident. These accounts suggest significant variability in technical execution and communication protocols, with some homeowners experiencing multi-visit repair sequences that failed to resolve elementary cooling malfunctions.
Name-specific experiences surface in customer narratives, though individual technician performance varies considerably. One reviewer describes an instance where a technician knocked once and departed before the homeowner could answer, subsequently canceling the appointment. Another account references multiple technicians visiting the same property across five separate service calls, with conflicting diagnostic assessments ranging from blocked air vents to defective compressor units. A third customer notes a two-week waiting period between contacting the company and securing a replacement appointment after cancellations.
What Customers Say
Every reviewer assigned a 1-star rating, with all 16 customers reporting significant problems ranging from repeated cancellations and multi-week delays to potentially dangerous repair work. Recurring complaints include technicians providing contradictory diagnoses across visits and extended appliance downtime exceeding two weeks, while no reviewer mentioned positive experiences with specific technicians or emergency response times.
Services
Refrigerator Repair
Diagnostic and repair services for GE refrigerators experiencing cooling failures, temperature inconsistencies, and compressor issues.
Washer Repair
Service for GE washing machines including leak detection, drainage problems, and mechanical component replacements.
Dryer Repair
Repair of GE clothes dryers addressing heating elements, drum malfunctions, and electrical system faults.
Appliance Parts Replacement
Factory-authorized access to GE genuine replacement components for major appliance repairs.
Extended Warranty Service
Evaluation and repair coverage for appliances under GE manufacturer warranty agreements.