Johnstone Supply

Johnstone Supply operates as a commercial HVAC equipment and parts distributor serving contractors across Raleigh and the broader North Carolina market. With a 4.4-star rating drawn from 25 client reviews, this supply house has built relationships with local HVAC professionals and is part of a regional network including Virginia locations. The Raleigh store maintains weekday hours from 7 AM to 5 PM with Saturday availability until noon, providing will-call pickup and delivery logistics for licensed contractors. The business functions as a trade-only distributor, meaning homeowners seeking retail parts or residential service calls should look elsewhere, Johnstone Supply explicitly serves credentialed HVAC contractors and does not sell to the general public.

Unlike retail hardware stores, Johnstone Supply offers contractor-exclusive access to commercial packaged units, residential split systems, mini-split configurations, and specialized geothermal and high-velocity air systems. Their parts department stocks OEM components including compressors, motors, coils, heat exchangers, and refrigeration valves, items typically requiring professional installation. The business also provides access to extended warranties and maintains inventory across manufactured housing equipment, evaporative coolers, and generator systems. Technicians can request accounts for net-30 pricing and access the monthly eflyer deals program, while the Training Calendar indicates ongoing education opportunities for contractor development.

Customer feedback highlights staff dedication, particularly from Brandon in parts who recently assisted a service manager at Fogg HVAC in locating a GE wall unit control board through extensive cross-referencing. Another reviewer noted the Garner location staff consistently accommodates contractor needs, going out of their way to source difficult-to-find components. One negative review cited frustration with the account requirement policy, reflecting the trade-only business model that requires contractor credentials for purchases. The business serves multiple NC locations including Garner, with staff described as knowledgeable and prices characterized as fair by satisfied reviewers.