Raleigh Heating and Air

Raleigh Heating and Air has earned a 4.7-star average across 635 reviews in North Carolina's capital city. The contractor operates around the clock, every day of the week, and serves Wake County homeowners whether they need a new system installed, an aging unit replaced, or a repair under warranty. Stacey Masters, who called during a stretch of 100-degree-plus days, reported that the office staff sent multiple confirming texts before Travis Webb arrived. That level of structured communication appears repeatedly in local reviews, giving customers clear expectations before anyone steps onto their property.

One detail stands out in a crowded HVAC market: the company's schedule never closes. Every day listed in their hours shows open 24 hours, meaning homeowners dealing with a failed condenser on a Sunday night or a leaking evaporator coil on a holiday weekend do not have to wait until morning. Pam Jahnke, who filed a complaint after a botched rental property install, described a response that included a replacement unit, a professional painter, and a discount on the total invoice, suggesting internal accountability and a willingness to back their work after the job is done.

Travis Webb, a technician named by Stacey Masters in a 2024 review, arrived within the time window the office promised and diagnosed a dead fan inside a condenser unit within minutes during a record heat wave. His repair qualified under the company's warranty, keeping her out-of-pocket cost minimal. Pam Jahnke's experience, while initially frustrating, ended with a new and upgraded unit and a written apology, indicating that the dispatch team takes callbacks seriously and tracks which technician handles each job. Both reviewers specifically named the technician they worked with, a detail that appears frequently in five-star feedback for this contractor.