Romanoff Group

Romanoff Heating & Cooling operates as an employee-owned HVAC contractor serving Raleigh, Durham, and surrounding North Carolina communities from their Morrisville headquarters at 5101 Nelson Road. With more than 100 years of combined experience among their technicians, including NATE-certified professionals, the company handles furnace repair, AC repair, and preventive maintenance for residential customers. The business maintains standard weekday hours from 7 AM to 4 PM, with 24-hour emergency service available for urgent heating and cooling failures. Based on 73 customer reviews, the company holds a 2.7-star average rating, with feedback spanning from highly critical to moderately positive.

What distinguishes Romanoff from neighboring contractors is their employee-owned structure, which the company prominently features in marketing materials. Their website showcases partnerships with leading HVAC equipment manufacturers and emphasizes comprehensive system diagnostics that examine temperature, humidity levels, and properly sized equipment for each home. The company offers a two-tiered maintenance program designed to catch potential issues before they become expensive repairs, and they advertise a $59 spring tune-up special alongside financing options as low as $99 per month for qualifying system upgrades.

Customer reviews reveal specific service experiences that illuminate the company's strengths and weaknesses. One reviewer detailed an emergency call during a heat wave where technician Hussein declined to dispatch service, telling the customer to call competitors instead, an account that contrasts sharply with the company's advertised 24-hour availability. Another reviewer mentioned ongoing problems with a newer construction home's HVAC system, citing multiple service calls for the same cooling issues. These accounts suggest that while Romanoff performs regular maintenance and new construction installations, some customers have experienced frustration with repeat repairs on recently installed systems.