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Claim This BusinessAbout StraightUp Heating & Cooling
StraightUp Heating & Cooling has earned a 5.0-star average rating across 49 Google reviews while serving Spring Lake, Fayetteville, Fort Liberty, Hope Mills, and surrounding Cumberland County communities. The locally owned and operated contractor provides full-spectrum residential heating and cooling services, including emergency repairs, new system installations, and preventive maintenance. Certified technicians begin each service call with a thorough diagnostic inspection before presenting an itemized estimate, a process the company credits for building trust with hundreds of families across the Cape Fear region.
What distinguishes StraightUp Heating & Cooling is a commitment to upfront pricing and a structured six-step service process that keeps homeowners informed from initial diagnosis through final verification. Technicians arrive in fully stocked service vehicles, enabling same-day repairs on most common issues without waiting for parts to be ordered. The company backs every repair and installation with a workmanship guarantee and provides customer education after each job, ensuring homeowners understand their systems and maintenance needs going forward.
Reviewers repeatedly mention Sydney and Mr. Smoot by name when describing their experiences. Raymond Harris called on a weekend after smoke began rising from his heating unit's fan; Mr. Smoot diagnosed the malfunction within minutes, completed the repair on-site, and walked Harris through the cause and solution. Rocco D'Angelo requested same-day service for a condenser leak, and Sydney arrived with multiple resolution options already mapped out, complete with itemized estimates for each approach. These named scenarios align with the company's stated same-day emergency availability and its emphasis on giving homeowners choices before work begins.
What Customers Say
Technicians Sydney and Mr. Smoot appear by name across most positive reviews, with customers consistently citing same-day emergency response times, transparent pricing, and thorough explanations as reasons for recommending the company.
Services
Emergency Heating & Cooling Repair
Rapid response for system failures, refrigerant leaks, frozen coils, and electrical malfunctions with fully stocked service vehicles and same-day availability.
Furnace, Heat Pump & Boiler Service
Repair, seasonal maintenance, and high-efficiency replacement of gas, electric, oil, and heat pump systems, including radiant floor heating and boiler hydronic systems.
Central AC & Ductless Mini-Split Installation
New high-efficiency air conditioning installation and ductless mini-split systems for homes without existing ductwork or room additions.
Thermostat & Smart HVAC Controls
Installation and programming of programmable, smart, and learning thermostats with smartphone control and voice integration for energy tracking and scheduling.
Indoor Air Quality Solutions
Whole-home air purification, UV-C light systems, HEPA filtration, humidity control, duct cleaning, and mechanical ventilation for modern energy-efficient homes.
Zoned HVAC Systems
Independent temperature zone control for different areas of the home, allowing customized comfort settings and reported energy savings of 20 to 40 percent.
Refrigerant Leak Detection & Recharge
Specialized leak detection, permanent repairs, and proper refrigerant recharging to manufacturer specifications for R-410A, R-22, and other refrigerant types.