D&L Parts Company

D&L Parts Company has served Wilmington since 1999, earning a 4.7-star rating from 31 customer reviews. The parts supplier operates Monday through Friday from 8 AM to 5 PM, offering appliance model lookup and barcode scanning to help homeowners and HVAC technicians quickly identify the exact components they need. Customers from across the Cape Fear region, including Carolina Beach and New Hanover County, praise the team for keeping a tremendous amount of parts in stock and limiting the need to wait more than a day when out-of-stock orders are necessary.

What sets D&L apart is their investment in technology that simplifies parts sourcing. Their website features a model lookup autocomplete tool and an in-store barcode scanner that lets customers pull up parts information instantly by scanning a barcode. Reviewers consistently note that D&L keeps a tremendous amount of parts in stock, limiting wait times to less than a day when out-of-stock orders are necessary. A circuit board one customer expected to cost $300 ended up being a fraction of that price at D&L, making their competitive pricing a recurring theme across reviews.

Named technicians Pete, Kayla, and Christopher earn consistent praise for going beyond the call of duty. PK Leonard, who has worked in the HVAC industry for 39 years, calls their consistent professionalism rare. One reviewer needed a circuit board for a refrigerator and says the team stayed late on a Saturday to wait for them. Kayla guided a homeowner through which parts to bring in for testing and how to complete a dryer repair. Kala tracked down a particular part for a service company supervisor, who described her as professional, knowledgeable, and diligent.