Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Wilmington, North Carolina, serving both trade professionals and homeowners seeking HVAC parts and components. The location maintains standard commercial hours from 7:30 AM to 5 PM on weekdays, with reduced Saturday availability. With a rating of 4.7 stars across 32 verified reviews, the store has established a solid reputation in the Cape Fear region for customer service and technical support. This location at Store 252 represents part of a regional distribution network serving the greater Wilmington area and surrounding communities.

What distinguishes Johnstone Supply from typical trade distribution is their commitment to assisting walk-in customers regardless of professional certification status. The parts counter staff regularly helps homeowners troubleshoot HVAC issues and locate hard-to-find components. Their inventory spans residential and commercial equipment including split systems, mini-split systems, furnaces, air handlers, and evaporator coils. The store also supports contractors with commercial single-packaged units and field installation accessories, positioning them as a versatile resource for both DIYers and licensed technicians.

Customer experiences highlight the personal attention available at this location. One reviewer described how Gary at the parts counter went above and beyond to help a homeowner purchase an A/C capacitor, despite the customer not holding a contractor license. Another detailed how a retired HVAC technician named Wilber, who regularly visits the store, spontaneously assisted a customer by reconditioning a part on the spot. Tony Miller noted the team has maintained consistent service over a decade, helping resolve Duke Energy power outage-related AC failures for neighbors.