O'Brien Service Company

O'Brien Service Company has kept Wilmington-area homes comfortable since 1981, making it one of the longest-operating family-owned HVAC contractors in southeastern North Carolina. With 1,380 reviews averaging 4.9 stars, the company has earned a reputation that extends beyond New Hanover County into Shallotte and as far south as Myrtle Beach, South Carolina. The business handles residential and commercial projects across heating, cooling, plumbing, and electrical trades, operating Monday through Friday until 5:30 PM with Saturday hours until 4 PM.

What distinguishes O'Brien from regional competitors is their multi-trade capability under one family-owned roof, a rarity in coastal Carolina where most contractors specialize in a single trade. As a Trane dealer, they install and service one of the industry's most recognized HVAC brands, but their expertise extends to ductless systems, geothermal heat pumps, and indoor air quality solutions including zone control systems. The company maintains active community involvement through programs like Comfort For Christmas and Subs For Service Giveaway, demonstrating roots that run deeper than commercial interest.

Customer reviews repeatedly name the technicians who made the difference. Mary Avery's full HVAC replacement took a day and a half, with owner Michael Russell personally following up afterward to ensure satisfaction. When Matt Hempson needed dryer vent cleaning, Jeremy spent extra time confirming both the vent and dryer were completely lint-free. Christine Leahy praised technician David Bettencourt for prompt, skilled kitchen repairs, while Pegeen Michaels highlighted salesman Kris who measured her entire home's square footage before presenting options, a level of detail that earned her confidence in the installation that followed.