P.C. Richard & Son New Jersey Warehouse

P.C. Richard & Son operates a New Jersey service center in Carteret, serving residents across the state with heating and cooling repairs. With 86 customer reviews yielding a 3.7-star rating, the company has handled a significant volume of service calls in the region. The Carteret location maintains extended hours, opening at 9 AM Monday through Saturday and 10 AM on Sundays, closing at 8 PM on weekdays and Saturdays. This availability provides flexibility for homeowners scheduling maintenance or emergency repairs.

The service center handles standard HVAC repairs including diagnostic visits, parts ordering, and follow-up installation appointments. Customer feedback indicates the company manages multi-visit repairs where technicians assess equipment, order components, and return to complete work. The Carteret facility serves as a distribution point for service-related parts and coordinates technician dispatch throughout New Jersey.

One reviewer documented a prolonged repair experience spanning several weeks involving a heating or cooling system. The customer described challenges with parts availability, with technicians arriving with incorrect components on multiple occasions. Communication delays were noted, including extended wait times on hold exceeding one hour when calling the service center. The review references a technician named in the original complaint regarding parts and scheduling issues.