Empire Steamers

Empire Steamers operates as a specialized upholstery and carpet cleaning service serving Brooklyn, New York, and the broader NYC metropolitan area. With a perfect 5.0-star rating across 95 verified client reviews, the company has established itself as a trusted name in deep cleaning for residential and commercial clients. The business maintains 24-hour availability seven days a week, ensuring that customers facing urgent cleaning needs can access service whenever required. Their service portfolio extends beyond standard upholstery work to include area rug cleaning, drapery care, water damage restoration, and even specialized yacht cleaning, demonstrating versatility uncommon among focused cleaning contractors.

What distinguishes Empire Steamers from conventional cleaning services is their methodical approach to stain and odor remediation. Multiple reviewers specifically mention their comprehensive pre-cleaning consultation process, where technicians inquire extensively about pet accidents, specific stains, and other household history to tailor their approach. This attention to detail translates to their steam cleaning process, which reviewers describe as involving more steps than typical shampoo services. The company provides upfront pricing after reviewing photographs of the job, offering transparency that several reviewers cited as a positive experience, customers know their costs before work begins rather than receiving unexpected invoices upon completion.

Client experiences documented in reviews reveal consistent themes of reliability and thoroughness. One reviewer recounting a couch rescue after repeated pet vomiting incidents noted the technician completed the job quickly while achieving a thorough clean that the client had doubted was possible. Another customer described Max, a team member who voluntarily returned to address a stain that resurfaced from deep within rug fibers, demonstrating commitment to complete satisfaction rather than simply finishing the initial appointment. Reviewers consistently highlight the team's respect for client homes, maintaining cleanliness throughout the process and completing work within or ahead of estimated timeframes.