ABR Wholesalers, Inc.

ABR Wholesalers, Inc. has anchored itself in Buffalo's heating equipment landscape for more than 15 years as a family-owned HVAC distributor serving contractors across Western New York. With a 4.2-star rating drawn from 23 verified customer reviews, the company operates from its Buffalo location Monday through Friday from 7:30 AM to 4:30 PM, with Saturday hours from 8 AM to noon. The business requires a commercial account for purchases, meaning it's positioned as a trade supplier rather than a retail outlet for homeowners. This model reflects a deliberate focus on serving professional installers and service technicians who need reliable access to heating and cooling components.

ABR Wholesalers carries Rheem equipment as its primary brand distribution line, a relationship highlighted by multiple reviewers who praise the company's pricing on Rheem products. The wholesale-only model means contractors benefit from trade pricing and bulk ordering capabilities, with a quick-order pad system visible on their website enabling efficient reordering. The storefront maintains a clean, organized inventory environment, and reviewers consistently note the helpfulness of staff in locating specific parts. This combination of brand specialization, trade-only access, and efficient ordering systems positions ABR as a streamlined supplier for professionals rather than a full-service retail operation.

Customer experiences reveal a mixed service picture. Jason Hessel describes visits as "always a pleasure," while Michael, a staff member mentioned by name, earned praise from Paul Antonucci for being "extremely knowledgeable of parts and products" during a transaction. However, Rob C's account details a 60-mile journey that ended poorly, with staff refusing to assist without an account. Chris Pliszka warns potential visitors to "get ready to argue," suggesting inconsistent customer service experiences occur. Tom Schlau notes the family-owned, local character as a defining quality, while FRANKLYN COWLES compliments the store's cleanliness and helpful staff.