B&W Appliance Repair

B&W Appliance Repair serves Buffalo and the surrounding Western New York community as a neighborhood appliance repair shop with a 4.6-star rating drawn from 88 customer reviews. The shop operates Monday through Friday from 9 AM to 2 PM, offering repair services, replacement parts for DIY projects, and new appliance sales. Customers describe finding knowledgeable assistance for dryers, washers, and other household appliances, with the team willing to walk visitors through repair options and guide them toward appropriate solutions.

What distinguishes B&W Appliance Repair is their hands-on approach to customer education and their dual role as both repair service and parts supplier. Multiple reviewers mention the team provided specific parts they could use for self-repairs, explaining the repair process thoroughly rather than simply pushing for a paid service call. The shop also sells new appliances including front-load washers and dryers at competitive prices, with delivery services available for purchased items. This combination of repair expertise, parts availability, and appliance sales creates a one-stop resource for homeowners tackling appliance problems.

Customer stories from reviews highlight specific scenarios the team has handled. One reviewer visited seeking help with a dryer that had power and heat but would not tumble, and the technician guided them to the exact parts needed while explaining the entire repair process. Another customer whose dryer was over 30 years old attempted a repair with a suggested part, and when it did not resolve the issue, they returned to purchase a new washer and dryer together. Reviewers consistently mention a person named Hank who provided parts explanations and helped customers find solutions, with multiple five-star reviews praising the team for honesty, fair pricing, and customer service described as old-school and hard to find.