Hertel Hardware & Plumbing Co

Hertel Plumbing & Heating Company, Inc. has served Buffalo and the broader Western New York region since 1927, making it nearly a century-old family business. With 84 customer reviews averaging 4.1 stars, this contractor handles both residential and commercial plumbing, heating, and cooling projects. Their physical location sits at 250 Ramsdell Ave in Buffalo's 14216 zip code, and they maintain weekday hours from 8 AM to 4 PM with Saturday availability from 9 AM to 2 PM.

What distinguishes Hertel from newer competitors is their commitment to daily emergency service availability, meaning a live person answers the phone when Buffalo homeowners face burst pipes or failed air conditioners during extreme weather. They offer financing options for larger projects, easing the cash-flow burden for unexpected furnace replacements or comprehensive re-piping jobs. Their longevity in a demanding Northern climate speaks to consistent workmanship, though the website does not list specific brand partnerships or manufacturer certifications.

Two recent reviews name Victor, a service technician who diagnosed a thermostat battery failure during the first heat wave of summer, saving the customer from an unnecessary expensive repair. Another reviewer notes Victor's honest approach when a simple fix resolved the issue, avoiding the upsell tactics common at larger corporate HVAC companies. The company's 30-year customer relationships, as noted by reviewer Joe Turello, demonstrate the kind of loyalty that only develops when technicians treat homeowners fairly during stressful equipment failures.