Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessMusso Plumbing & Heating, Inc has been serving Buffalo and the surrounding Western New York region for years, building a presence as a full-service plumbing and heating contractor. With 345 customer reviews generating a 4.4-star rating, the company handles residential installations, repairs, and emergency calls across neighborhoods like Amherst, Cheektowaga, and Tonawanda. They maintain round-the-clock availability, every day of the week, serving homeowners throughout the Buffalo metro area.
Customer feedback presents a divided picture. Positive reviews describe technicians like Jim and Joe providing honest assessments and quality furnace installations. Homeowners appreciated receiving recommendations for properly sized, more efficient units. However, other reviews raise concerns about pricing transparency and permit handling, with specific allegations about fees collected but not filed. These contrasting experiences suggest service quality may vary depending on the specific job and technician assigned.
Named technician experiences appear throughout reviews. Jim Zimmer received praise for diagnostic approach and honest recommendations. Joe was recognized for careful, professional installation work. One reviewer described technicians arriving multiple times but leaving without providing clear diagnoses. The range of experiences indicates different technicians may deliver notably different service quality, with some providing thorough explanations while others seemed rushed.
Two negative reviews cite pricing disputes and permit handling concerns totaling hundreds of dollars in fees, while three positive reviews specifically name technicians Jim and Joe for honest assessments and quality installations.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
New boiler installation for residential homes, including proper sizing recommendations.
Furnace replacement, repair, and installation with efficiency-focused recommendations.
General plumbing repairs and fixture installation services.
24-hour emergency calls for heating and plumbing failures.
Drain cleaning and clearing, including concrete basement work.
Permit filing and coordination for required municipal approvals.
Heating system diagnostics and problem identification visits.