Musso Plumbing & Heating, Inc

Musso Plumbing & Heating, Inc has been serving Buffalo and the surrounding Western New York region for years, building a presence as a full-service plumbing and heating contractor. With 345 customer reviews generating a 4.4-star rating, the company handles residential installations, repairs, and emergency calls across neighborhoods like Amherst, Cheektowaga, and Tonawanda. They maintain round-the-clock availability, every day of the week, serving homeowners throughout the Buffalo metro area.

Customer feedback presents a divided picture. Positive reviews describe technicians like Jim and Joe providing honest assessments and quality furnace installations. Homeowners appreciated receiving recommendations for properly sized, more efficient units. However, other reviews raise concerns about pricing transparency and permit handling, with specific allegations about fees collected but not filed. These contrasting experiences suggest service quality may vary depending on the specific job and technician assigned.

Named technician experiences appear throughout reviews. Jim Zimmer received praise for diagnostic approach and honest recommendations. Joe was recognized for careful, professional installation work. One reviewer described technicians arriving multiple times but leaving without providing clear diagnoses. The range of experiences indicates different technicians may deliver notably different service quality, with some providing thorough explanations while others seemed rushed.