NextEra Energy Services, Formerly New Wave Energy

NextEra Energy Services operates as an energy supplier serving Buffalo and the broader Western New York region, offering electricity and natural gas supply solutions to both residential and business customers. The company holds a 4.0-star rating drawn from 449 customer reviews, reflecting a substantial volume of client feedback. Formerly known as New Wave Energy, the organization now operates under the NextEra Energy Services banner while maintaining operations from its Buffalo base. Business hours run Monday through Friday from 8 AM to 5 PM, with weekend availability currently unavailable. The supplier positions itself as a comprehensive energy solutions provider, managing the full spectrum from supply procurement to load management and energy analytics for its clientele.

The company distinguishes itself through its integrated approach to energy management, combining traditional supply services with technical consulting capabilities. Website offerings include electric supply and natural gas procurement alongside energy engineering services, energy analytics platforms, and load management programs. For residential customers, the supplier provides plan comparison tools and enrollment assistance, while business clients receive customized solutions tailored to their operational objectives. The organization also highlights energy efficiency programs and aggregation services, suggesting a focus on helping customers optimize their consumption patterns beyond simple supply provision.

Customer feedback reveals significant variance in service experiences, with Jessica a customer service representative receiving explicit praise for her assistance in resolving billing complications and identifying cost-saving strategies. One reviewer documented how Jessica worked directly with them to secure meaningful savings and navigate their renewal process. Conversely, multiple reviewers described substantial rate increases following initial promotional periods, with individual cases citing charges rising from 7 cents to 16 cents per kilowatt-hour and monthly overpayments reaching hundreds of dollars. Another customer reported being charged for a full billing cycle after canceling just two days into a new contract term, illustrating the importance of carefully reviewing contract expiration policies before committing to service.