North Star Supply Co., Inc.

North Star Supply Co., Inc. has served Buffalo and the broader Western New York region as a heating equipment supplier for over four decades, operating from a 7,000-square-foot warehouse on Seneca Street in the city. The company holds a 4.2-star rating across 46 Google reviews, with hours of operation Monday through Friday from 7 AM to 4:30 PM. As a supplier serving both homeowners and contractors, North Star stocks residential and commercial HVAC equipment, though its primary focus leans toward the contractor trade.

The supplier distinguishes itself through an expansive inventory that local reviewers consistently praise. Their warehouse carries spiral duct, sheet metal duct parts, ductboard, flex duct, and hard-to-find specialty items including strut components, condensate fittings, and roof mounts. Unlike typical big-box retailers, North Star maintains stock of unique HVAC parts that other area suppliers frequently lack, making it a go-to resource for technicians tackling non-standard repairs.

Customer reviews reveal a mixed experience. Mark earns repeated commendation for helpful, knowledgeable assistance with equipment selection. One reviewer describes staff as informative, taking time to demonstrate how purchased equipment works. However, several negative reviews cite communication issues and incorrect parts provided after phone confirmation, with customers reporting unreturned calls and dismissive responses when problems arose.