Horbett Heating & Cooling

Horbett Heating & Cooling has served the Cheektowaga community and surrounding Buffalo metro area for multiple decades, building a reputation on reliable furnace and air conditioning repair alongside preventive maintenance programs. The company maintains a 4.7-star average across 111 customer reviews, reflecting consistent service delivery that local homeowners recognize year after year. Operating around the clock seven days a week, Horbett handles both routine seasonal tune-ups and urgent breakdowns without distinguishing between standard and emergency calls. The business is owner-operated, with Ken Horbett personally handling initial consultations and estimates for major equipment replacements.

The company distinguishes itself through Aprilaire product expertise andindoor air quality solutions, having resolved complex humidifier wiring issues that followed new furnace installations. Their scope extends beyond standard HVAC work to include whole-house filtration systems and salt-free water softeners, installed by experienced two-person crews who leave work areas clean. Reviewers specifically mention Ken Horbett providing free estimates within days of initial requests, with transparent pricing discussions before any mechanical work begins.

Customer narratives from verified reviews illustrate the company's responsive approach: Judi Cooke described a same-day humidifier rewire and subsequent annual maintenance relationship, while Thomas Burns noted Ken suggested a quieter, more affordable system before his boiler replacement. John Javonillo emphasized their 21-year furnace replacement was completed seamlessly during an urgent situation, with technicians arriving punctually and explaining every step of the process.