Emerald Heating & Cooling
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About Emerald Heating & Cooling
Emerald Heating & Cooling has earned a reputation as Depew's premier heating contractor, amassing 1,438 reviews with an exceptional 4.9-star rating. Founded in Western New York, the company operates around the clock, providing 24/7 emergency service to homeowners across Depew, Buffalo, and the surrounding Erie County communities. Their team of licensed technicians specializes in furnace repair, boiler installation, heat pump systems, and comprehensive AC services, handling everything from routine maintenance to complete system replacements.
What distinguishes Emerald Heating is their commitment to customer education and transparent communication. The company offers the Lucky Ducks Club loyalty program, financing options, and a refer-a-friend program. They carry industry-leading equipment including Aprilaire healthy air systems and UV air sanitizers for indoor air quality improvements. Their technicians take time to explain repair options and warranty coverage, ensuring homeowners understand exactly what work their systems need.
Customer reviews highlight specific technicians who go above and beyond. Caleb earned praise for educating a new homeowner about her system while performing repairs. Jules Cymbal recounted how Emerald arrived the same day during freezing weather to restore heat, completing installation that same afternoon. Travis called 20 minutes before arrival and sent a photo so homeowners could verify his identity before allowing him inside. These named interactions illustrate why reviewers consistently describe the team as professional, knowledgeable, and family-oriented.
What Customers Say
Nearly 1,440 reviews averaging 4.9 stars reveal consistent praise for same-day emergency response, thorough explanations of repair work, and protective customer verification steps. Multiple reviewers specifically mention technicians who educated them about their systems, and several describe referring friends to the company.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Repair & Installation
Complete furnace services including repairs, new installations, and seasonal maintenance tune-ups.
Boiler Services
Boiler installation, repair, and maintenance for steam and hot water heating systems.
Heat Pump Systems
Installation and repair of heat pumps providing both heating and cooling for year-round comfort.
AC Repair & Maintenance
Air conditioning repairs, maintenance tune-ups, and new system installation and replacement.
Ductless Mini-Split AC
Ductless mini-split system installation for zoned cooling and heating without ductwork.
Indoor Air Quality
Air cleaners, UV sanitizers, duct sealing, and filter replacement services to improve home air.
Emergency HVAC Service
24/7 emergency response for heating and cooling system failures any day of the year.