Sullivan Heating & Cooling

Sullivan Heating & Cooling has served the Western New York community for over two decades, building a reputation on 585 five-star reviews that reflects genuine homeowner trust. Based in Depew, this family-owned contractor extends services throughout Buffalo, Amherst, Cheektowaga, and the broader Erie County region, offering both residential and light commercial heating and cooling solutions. Their 24/7 availability means a heating failure on a January night or an AC collapse during a July heat wave triggers the same rapid response.

What distinguishes Sullivan Heating & Cooling is their commitment to transparent recommendations rather than aggressive upselling. Their indoor air quality specialization includes air duct sealing to improve system efficiency and reduce allergen circulation throughout a home. The company offers service agreements that keep systems running optimally and extended warranties for new equipment. As a dealer serving all major furnace and air conditioning brands, they evaluate each home's specific needs rather than pushing a single manufacturer lineup.

Reviewers consistently mention technician Jerry, who takes time to explain diagnoses and recommend the most cost-effective solution for a home's age and design. When Karen Davis needed furnace replacement, Jerry presented two options and actually recommended the less expensive one based on her home's characteristics. Scheduler Christine has earned particular praise for following through on return calls within an hour and accommodating Same-Day appointments. Their approach to maintaining 40-plus-year-old systems rather than automatically proposing complete replacements reflects the honesty that fuels their five-star rating.