Penfield Plumbing & Heating

Penfield Plumbing & Heating serves East Rochester, New York, and the surrounding Monroe County communities with a 4.3-star rating drawn from 58 customer reviews. The company operates standard weekday hours from 8 AM to 5 PM, closed on weekends, and can be reached directly at (585) 381-5560. Multiple long-term customers describe the company as their go-to provider for plumbing needs, with some relationships spanning over a decade.

The company name suggests a dual focus on plumbing and heating services, though specific brand partnerships, certifications, or specialty services were not detailed in available materials. Customer reviews indicate the business handles both routine maintenance and repair work, including water heater service and diagnostic work. One reviewer noted positive experiences with the technical skill of crew members while expressing frustration with pricing estimates and communication around labor time.

Several reviewers named specific technicians who handled their service calls. Vinny and Greg received praise from a long-term customer for providing expert advice on bathroom issues and saving the homeowner from unnecessary repairs. Another reviewer described a technician who diagnosed high water pressure as the cause of a water heater pinging noise. The review data suggests service quality varies by individual technician, with some customers experiencing excellent diagnostic accuracy while others felt the pricing communication could improve.