Service Experts Syracuse
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About Service Experts Syracuse
Service Experts Syracuse, operating as Falso Service Experts until recently, has maintained a continuous presence in Central New York since 1882, making it one of the longest-running HVAC contractors in the region. Based in East Syracuse, the company serves the greater Syracuse metropolitan area including DeWitt, Fayetteville, and the surrounding Onondaga County communities. With 2,220 verified customer reviews generating a 4.6-star average rating, the contractor has earned a reputation built across four decades of local service. The company maintains 24-hour availability throughout the week, ensuring homeowners can reach certified technicians regardless of when heating or cooling emergencies arise.
What distinguishes Service Experts Syracuse from regional competitors is its breadth of in-house capabilities spanning multiple home systems. The company holds ACE Certification and backs all work with the Service Experts Guarantee, providing homeowners with documented workmanship assurance. Beyond traditional HVAC services, the contractor operates in-house electrical and plumbing divisions, offers solar power installations, and maintains a water treatment department addressing whole-home filtration needs. The company participates in manufacturer rebate programs and provides financing options for major equipment purchases, including lease arrangements with promotional reward cards for qualifying systems.
Customer review accounts reveal consistent patterns of rapid response and technician expertise. During a February cold snap, Justin and his installation team arrived within hours of a same-day service call, provided a temporary space heater overnight, and completed a full furnace installation by the following afternoon. Technician Jesse Beebe has handled electrical upgrades alongside HVAC installations, while Seth Carr has performed scheduled Monday morning installations following weekend emergency calls. Reviewers repeatedly mention technicians Lenny and Nick for their punctuality, clear communication, and respectful on-site conduct.
What Customers Say
Four of six detailed reviews specifically mention same-day or next-day response times during heating emergencies, with technicians arriving within hours of initial calls. All five-star reviews cite named technicians, Justin, Jesse Beebe, Lenny, and Seth Carr, with particular praise for diagnostic clarity and respectful household conduct. One reviewer mentions pricing as a consideration, while positive feedback emphasizes technician knowledge and efficient installation timelines.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Heating Services & Furnace Repair
Furnace installation, repair, and maintenance for all major residential brands, including emergency same-day service.
AC Services & Cooling Repair
Air conditioning installation, tune-ups, diagnostics, and refrigerant services for residential systems.
Heat Pump Systems
Heat pump installation and maintenance for year-round heating and cooling efficiency.
Plumbing Services
In-house plumbing repairs, pipe work, and fixture services complementing HVAC installations.
Water Heater Installation
Traditional and tankless water heater sales, installation, and repair services.
Electrical Services
Electrical panel upgrades, wiring, and household electrical work performed by licensed electricians.
Solar Power & Energy Solutions
Residential solar installations and energy-efficient system upgrades to reduce utility costs.
Indoor Air Quality & Ductwork
Whole-home air filtration, ventilation improvements, and ductwork design and installation.