Rivard Heating & Cooling

Rivard Heating & Cooling maintains a perfect 5.0-star rating across ten customer reviews in Lima, New York. The heating contractor operates around the clock, offering 24-hour service every day of the week. Reviewers consistently mention a technician named Bill who handles service calls, describing him as experienced, professional, and transparent in his communication with homeowners.

Multiple reviewers highlight Bill's responsiveness and fair pricing as distinguishing qualities. Customers note he takes time to explain repair options and ensures homeowners understand their choices before work begins. One reviewer mentions Bill installed a system that has provided years of trouble-free service, while another describes receiving helpful guidance over the phone for a furnace issue.

Reviewers recount specific positive experiences including same-day response during HVAC emergencies and thorough explanations of repair options. One customer describes Bill as professional, easygoing, and straightforward, appreciating how he detailed every aspect of the work. Another mentions Bill helped with a furnace issue at a separate shop location, demonstrating versatility across residential and commercial settings.