Mullen's Appliance & HVAC

Mullen's Appliance & HVAC serves Lockport and the broader Niagara County area with a combined 108 reviews earning a 4.6-star average. This dual-specialty contractor handles both household appliances and heating, ventilation, and air conditioning systems, making it a single point of contact for home comfort and kitchen equipment needs. The business maintains weekday hours from 9 AM to 5 PM with Saturday availability until noon, providing scheduled service alongside the repair and installation work that reviewers consistently describe.

What distinguishes Mullen's from competitors is their Viessman boiler expertise and their appliance procurement model. Multiple reviewers highlight the company's willingness to store purchased appliances for extended periods, up to a year in one case, until homeowners are ready for installation, a flexibility rarely offered by big-box retailers. Their technicians specialize in high-efficiency Viessman heating systems, with one reviewer documenting a complex replacement project involving zoning modifications and additional baseboard installation.

Reviewers describe specific scenarios handled by Mullen's team members Russ and Kenny, including a Viessman boiler installation where the team navigated a faulty factory control board, coordinated overnight part delivery from Viessman, and completed follow-up pump repairs. Another reviewer recounted the company's appliance storage flexibility, noting the team delivered and installed purchased items on a scheduled two-day window to ensure all equipment was properly set up. The combination of technical skill with customer accommodation appears throughout the feedback.