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About R. Peer Plumbing & Heating
R. Peer Plumbing & Heating operates in Lockport, New York, providing plumbing and heating services to residential customers. The company maintains a 4.5-star rating drawn from 70 customer reviews, reflecting substantial community feedback over time. Business hours run Monday through Friday from 8 AM to 4:30 PM, with Saturday and Sunday reserved for emergencies. The company handles common residential plumbing needs including drain cleaning, pipe repairs, water heater service, and heating system maintenance.
Reviewers consistently mention transparent, hourly pricing with clear communication about additional charges for materials or specialized tools. Sarah Schultz noted there was no emergency pricing markup during her service call, describing the rate structure as fair and upfront. The company appears to prioritize diagnostic assessment before recommending repairs, though one reviewer indicated that camera scoping of drain lines was not performed initially, leading to multiple return visits.
Customer reviews name specific technicians who handled service calls. Sarah Schultz praised Paul and Mike for arriving quickly, fixing the problem efficiently, and offering preventative advice. Cara Simon described the owner as professional and knowledgeable during the initial consultation, noting that venting issues were resolved inexpensively. However, Simon experienced complications when different technicians handled follow-up work on a main drain line, requiring four return visits and leaving sewage tracked through the home. These accounts suggest service quality may vary depending on which technician responds.
What Customers Say
5-star reviews highlight fair pricing, same-day response, and helpful advice from technicians Paul and Mike. Negative reviews cite inconsistent service quality and unprofessional phone communication. Positive reviewers specifically praise the absence of emergency pricing markup.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–4:30 PM |
| Tuesday | 8 AM–4:30 PM |
| Wednesday | 8 AM–4:30 PM |
| Thursday | 8 AM–4:30 PM |
| Friday | 8 AM–4:30 PM |
| Saturday | Closed |
Services
Drain Cleaning & Clearing
Snaking services for clogged drains and main sewer lines. One reviewer mentioned repeated visits for stubborn main drain line backups.
Sewer Line Services
Sewer line maintenance and repair. Reviewers noted sewage backup situations requiring professional intervention.
Water Heater Repair & Installation
Service for residential water heating systems, though not explicitly detailed in available reviews.
Pipe Repair & Replacement
Fixing leaks, corroded joints, and pipe damage. The company replaced a corroded Y joint in one customer's main plumbing stack.
Venting Issue Diagnosis & Repair
Assessment and repair of plumbing venting problems. Reviewers noted venting issues were resolved quickly and inexpensively.
Heating System Maintenance
Heating equipment service as indicated by the business name and plumbing/heating category designation.
Emergency Plumbing Calls
Same-day response for urgent plumbing issues. One reviewer reported immediate dispatch with no emergency pricing premium.